SITE MAINTENANCE AGREEMENT
Ultra 10 Desktop Keep your
network and systems operational with technicians, parts
and all the resources necessary standing by to respond
to an insurance policy we will be standing by to keep
your computers, peripherals and networks running smoothly.
Don't wait until there is a problem, be
prepared now with a service agreement that includes all
parts and labor. Looking for a technician when you have
a problem is not the smartest thing to do when your running
a business and downtime is expensive. Guardian offers
on-site nationwide service throughout North America. Maintenance
service programs for 15,000 computer products.
For a fixed monthly fee
we repair problems that come up with any covered software
or hardware. Our
program includes a fixed monthly amount that includes
the cost of parts, labor and support. Certified exact
replacement or upgraded parts are used in all systems.
you need service you call directly to Guardian's Support
Center were your call is answered directly by a call coordinator.
Our standard plan guarantee's
you'll talk to a technician within 30 minutes and he'll
be at your office no later than 4 hours from the time
a technician is dispatched. This service includes all
labor, parts and travel.
proprietary call tracking system allows Service Managers
to follow the progress of your call until it is resolved.
Each step of every call has a built-in time frame for
completion of the task which helps them insure your needs
are quickly resolved.
vendor, one call. Guardian offers full service and support
for thousands of computer products, including systems
from Sun, Digital, Hewlett-Packard, IBM, Compaq, and more.
Customers can have the convenience and cost savings of
dealing with one vendor for all of their information technology
HOURLY TIME AND MATERIALS REPAIR
Use us when you need us. Once your setup
as a client we will have a technician standing by waiting
for your call. The ServicePaq program guarantee's you'll
talk to a technician within 60 minutes and on-site at
your office normally same or next day. With this program
you purchase our time like a prepaid phone card. If you
don't use all hours purchased for your immediate need
you can use it for up to 3 years or apply it to a Maintenance
Service Agreement in the future. Sun
Microsystems Ultra 10 Desktop
-On-Site Service Agreements for
over 15000 Servers, Workstations, Routers and Desktops
-On-Site and Remote Support on a hourly basis for over
15000 Servers, Workstations, Routers and Desktops. ·
Consulting and Support. ·
-Network Consulting, Installation and Support. ·
-Network Performance and Security Management Services.